Privacy Policy aurga5000 – Your Data, Our Responsibility

This Privacy Policy ("Policy") describes how aurga5000 ("we", "Platform" or "aurga5000") collects, uses, discloses and protects your personal information when you use our website, mobile app and all services we offer.

We respect the privacy of every individual who interacts with our platform. Your trust is the most valued asset at aurga5000, and we take our responsibility to protect your personal data very seriously.

This Policy should be read together with Terms and Conditions aurga5000. Both documents together form the entire agreement between you and our platform regarding your use of our services.

Aurga5000 collects various types of information depending on how you interact with our platform. Below are full details of the data collected:

A) Data You Provide Directly

• Registration Information: Full name, date of birth, phone number, email address and password.
• Identity Verification Information (KYC): A copy of your MyKad, passport or driving licence, a facial photo, and proof of address.
• Financial Information: Bank account number, bank name and digital wallet details for deposit and withdrawal purposes.
• Communications: Any messages, complaints or enquiries you send to our support team.

B) Automatically Collected Data

• Device Data: Device type, operating system, app version and unique device identifier.
• Activity Data: Logins, game history, bets placed, wins and losses.
• Technical Data: IP address, browser type, language settings and time zone.
• Cookie Data: Session information, user preferences and tracking data as described in Section 6.

Aurga5000 uses your personal data only for legitimate purposes as stated below. We do not use your data for any other purpose without your explicit consent:

• Account Management: Creating and managing your account, including identity verification and profile maintenance.
• Transaction Processing: Processing deposits, withdrawals and all other financial transactions securely and accurately.
• Service Provision: Allowing you to access all games and features within the aurga5000 platform.
• Platform Security: Detecting and preventing fraud, money laundering and other harmful activities.
• Customer Support: Processing and responding to your inquiries, complaints and requests for assistance.
• Legal Compliance: Meeting KYC legal requirements and reporting obligations set by the relevant authorities.
• Platform Improvements: Analyzing usage patterns to improve the user experience, but only in aggregate formats that cannot identify individuals.
• Service Communications: Sending important notices related to your account, policy changes or security issues.

Aurga5000 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in the following limited situations, we may need to share your data:

Trusted Service Providers

We work with carefully selected third-party service providers to support platform operations, including payment processing providers, KYC service providers, cloud hosting providers and customer support service providers. All providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

Legal Requirements

We may disclose your personal data when required by law, court order, or direction from a competent authority. This includes compliance with KYC requirements and reporting obligations set by financial regulatory bodies.

Security Protection

In situations involving serious threats to the security of our platform or members, we may share necessary information with relevant authorities to prevent or investigate illegal activity.

Protecting your data is the highest priority at aurga5000. We implement multiple layers of technical and organizational security to keep your data safe at all times:

• 256-bit SSL Encryption: All communication between your browser and our servers is secured with military-grade encryption.
• Two-Factor Authentication (2FA): Additional security layers are available for your account to prevent unauthorized access.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the platform to detect any suspicious activity.
• Internal Access Controls: aurga5000 staff only have access to the data required for their specific roles, in line with the principle of least privilege.
• Regular Security Audits: We conduct regular security audits and penetration testing by independent third parties.
• Secure Backup: Your data is regularly backed up to a secure location to ensure continuity of service.

While we take all reasonable steps to protect your data, no system is 100% secure. In the event of a data breach affecting your information, we will notify you in accordance with applicable legal requirements.

Aurga5000 uses cookies and similar technologies to enhance your user experience, maintain platform security, and understand how our platform is used.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us improve functionality and performance.
• Functional Cookies: Remembering your preferences such as language selection and display settings.
• Security Cookies: Helping detect suspicious activity and protecting your account from unauthorized access.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of the aurga5000 platform.

As an aurga5000 member, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat within the platform:

Aurga5000 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your account is active and in use.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction, in line with financial and tax regulatory requirements.
• KYC Data: Retained for a minimum of 5 years after account closure, in line with anti-money laundering compliance requirements.
• Communication Logs: Retained for 2 years for dispute resolution and service improvement purposes.
• Technical Data: System logs are retained for 90 days before being automatically deleted.

Once the retention period expires, your data will be securely deleted or anonymised using appropriate procedures so that it can no longer be identified.

Aurga5000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the aurga5000 platform regarding any changes made.
• Sending notifications to your registered email address if changes are material and significantly affect your rights.

We encourage you to review this Privacy Policy periodically. Continued use of the aurga5000 platform after changes are published will be considered acceptance of those changes.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to help.

This document was last updated on January 1, 2026. This version supersedes all previous versions of the aurga5000 Privacy Policy.